Author: Joost Vaessen
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Measuring customer satisfaction
Measuring customer satisfaction is an important part of the ISO 9001 standard. For many, the requirement from the standard is not entirely clear, which leads people to believe that it is compulsory to carry out a survey. What does ISO 9001 require from a customer satisfaction questionnaire? The ISO 9001 standard requires organisations to monitor…
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How do you perform a stakeholder analysis?
Stakeholders: every company has them but not everyone manages them equally well. And that is a shame. Responding to and properly dealing with stakeholders can ensure that your company does not have to take unnecessary risks and that the chances of success of your strategy increase significantly. If you know who your stakeholders are and…
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ISO 9001 and growing organisations
An often-heard reason for wanting to obtain an ISO 9001 certificate is that the certificate is demanded by clients. This is often the moment for many organisations to become acquainted with ISO 9001. However, not many organisations choose to use ISO 9001 as a tool to support and structure a growing organisation. ISO 9001 however…
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Make a management review without extensive reporting
Traditionally, the management review is an extensive report in which all elements are discussed and highlighted in detail. As a result, the management review is seen by many organisations as a paper tiger. There is an alternative approach. In order to explain this, we will look at the purpose of the management review first. It…